Terms and Conditions
Man with Van Cranham Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Cranham provides local and regional removal and man and van services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, firm or company who requests or uses our services.
Company means Man with Van Cranham, providing removal and man and van services.
Services means any removal, transport, loading, unloading, packing, furniture moving, or related services provided by the Company.
Goods means any items, furniture, personal belongings, or other property handled, transported, or stored by the Company in the course of providing the Services.
Vehicle means any van or other vehicle used by the Company to provide the Services.
2. Scope of Services
The Company provides man and van and removal services including local house moves, flat moves, office and business removals, item collection and delivery, and related loading and unloading. The precise scope of work for each booking will be agreed at the time of quotation and confirmed in the booking confirmation.
The Client is responsible for clearly describing the nature and quantity of Goods, the access conditions at collection and delivery addresses, and any special handling requirements at the time of requesting a quotation.
The Company reserves the right to decline any booking where it reasonably considers that the work cannot be carried out safely, lawfully, or with the resources available.
3. Booking Process
All bookings are subject to availability and are only confirmed once the Client has accepted the quotation and the Company has provided a booking confirmation. Quotations are based on the information supplied by the Client regarding the addresses, access conditions, number and type of items, required date and time, and the level of assistance required.
The Client must inform the Company of:
Any restricted access, such as narrow roads, low bridges, height restrictions, parking restrictions, or distances from parking to property entrances.
The presence of stairs, lifts, or other obstacles that may affect the time required to complete the work.
Any particularly heavy, bulky, fragile, or high-value items that may require additional labour or special equipment.
If the information provided at the time of booking proves to be incomplete or inaccurate, the Company may adjust the price, the time estimate, or refuse to carry out part of the work if it cannot be done safely.
4. Quotations and Pricing
Quotations may be provided as hourly rates, fixed prices, or a combination of both, depending on the nature of the work. Unless expressly stated otherwise in writing, quotations:
Are exclusive of congestion charges, tolls, parking fees, or other third-party charges, which will be added to the final invoice where applicable.
Assume reasonable access at both collection and delivery addresses.
Assume that the Client has packed and prepared items for transport, unless packing services have been specifically requested and included.
The Company reserves the right to adjust the price if:
The work takes longer than estimated due to circumstances not disclosed at the time of quotation.
Additional items are added to the load on the day of the move or collection.
Delays occur that are outside the Companys control, such as waiting for keys, delays in access, or issues with lifts or building management.
5. Payments and Charges
Payment terms will be confirmed at the time of booking. The Company may require a deposit to secure the booking, with the balance payable on completion of the Services, or payment in full in advance for certain jobs.
Accepted payment methods and any applicable surcharges will be confirmed by the Company. All charges are payable in the currency stated in the quotation or invoice.
If payment is not received when due, the Company reserves the right to:
Withhold completion of the Services until payment is made.
Charge reasonable interest on overdue amounts.
Retain possession of the Goods until full payment is received, where permitted by law.
6. Cancellations and Amendments
The Client may cancel or amend a booking by giving notice to the Company. Cancellation and amendment terms are as follows, unless otherwise agreed in writing:
For cancellations made more than 48 hours before the scheduled start time: any deposit paid may be refunded or credited, subject to any non-recoverable costs incurred by the Company.
For cancellations made within 24 to 48 hours of the scheduled start time: the Company may retain part or all of the deposit to cover lost working time and any expenses incurred.
For cancellations made within 24 hours of the scheduled start time or on the day of service: the Company reserves the right to charge up to the full quoted amount.
If the Client wishes to change the date, time, or scope of the Services, the Company will make reasonable efforts to accommodate the change, subject to availability. Any changes may result in a revised quotation and charges.
7. Client Responsibilities
The Client is responsible for:
Ensuring that Goods are properly packed, labelled, and ready for loading at the agreed time, unless packing services have been arranged.
Ensuring that any fragile or high-value items are securely protected and clearly identified.
Providing accurate information about access, parking, and the nature and quantity of Goods.
Ensuring that any necessary permissions, permits, or building management approvals are obtained for loading and unloading.
Supervising the move where necessary and checking all premises and vehicles at completion to ensure nothing is left behind.
The Client must not ask the Company or its staff to carry out any work that is unsafe, unlawful, or outside the agreed scope of Services.
8. Company Responsibilities
The Company will provide the Services with reasonable care and skill, using appropriately maintained vehicles and reasonable moving methods for the type of Goods being handled.
The Company will take reasonable steps to protect property and Goods against avoidable damage during loading, transport, and unloading. However, the Client acknowledges that minor scuffs or marks can occur in the normal course of moving furniture and belongings, especially in tight or restricted spaces.
9. Exclusions and Limitations of Liability
The Companys liability is subject to the terms below.
The Company will not be liable for:
Loss or damage arising from the Clients failure to pack Goods properly, unless the Company has provided packing services.
Loss or damage to any Goods that are inherently fragile or whose condition is affected by normal handling or changes in temperature or humidity, such as plants, food, perishable items, or items with pre-existing damage.
Loss of cash, jewellery, watches, precious metals, stones, important documents, antiques, works of art, collections, or other high-value items unless expressly declared and agreed in writing prior to the move.
Loss or damage resulting from war, terrorism, natural disasters, extreme weather, industrial disputes, acts of government or public authorities, or other events beyond the reasonable control of the Company.
The Companys liability for loss of or damage to Goods, where established, will be limited to the reasonable cost of repair or replacement taking into account age, condition and depreciation, and will not exceed any limit notified by the Company from time to time.
The Company will not be liable for any indirect, consequential, or purely economic loss, such as loss of profits, loss of use, or loss of opportunity.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by the Companys negligence, or any other liability that cannot lawfully be excluded or limited.
10. Delays and Waiting Time
The Company will use reasonable efforts to attend collection and delivery addresses at agreed times, but time is not of the essence unless expressly agreed in writing. The Company is not liable for loss or inconvenience resulting from delays caused by traffic, road closures, weather, or other factors outside its reasonable control.
If the Company is kept waiting or unable to start or continue the Services due to issues with access, keys, building management, or the Clients preparations, additional waiting time and labour charges may apply at the Companys standard rates.
11. Parking and Access
The Client is responsible for arranging suitable parking for the Vehicle as close as reasonably possible to the property entrances. If parking permits, visitor passes, or special permissions are required, the Client must arrange these in advance.
Any parking tickets, penalties, or charges incurred as a direct result of inadequate parking arrangements, incorrect information, or instructions provided by the Client may be added to the final invoice.
12. Waste Regulations and Prohibited Items
The Company operates in compliance with applicable waste and environmental regulations. The Company is not a general waste carrier and will not remove or dispose of household refuse, construction rubble, hazardous materials, or controlled waste unless this has been expressly agreed and is lawful.
The Client must not present for transport any of the following prohibited items, unless expressly agreed in writing and legally compliant:
Hazardous or dangerous goods such as gas cylinders, petrol, diesel, solvents, paints, chemicals, fireworks, or explosives.
Perishable or contaminated items that may cause damage, odour, infestation, or health risks.
Illegal goods or items for which the Client does not have legal title or the right to move.
The Company reserves the right to refuse to transport any items it reasonably considers unsafe, illegal, or in breach of waste and environmental regulations. Where the Client has failed to disclose such items and this causes the Company loss, damage, or regulatory issues, the Client may be held responsible for all associated costs and liabilities.
13. Insurance
The Company maintains appropriate insurance for its operations in line with industry practice. Details of cover and any applicable limits or exclusions may be provided on request.
The Client is encouraged to maintain their own contents or business insurance to cover Goods during removal and transit, especially for high-value items or where particular risks are anticipated.
14. Claims and Complaints
If the Client wishes to report loss or damage to Goods, they must notify the Company as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services. The Client should provide full details of the items affected, the nature of the damage, and supporting evidence where available.
The Company will investigate any complaint or claim in good faith and may request access to inspect the Goods or premises. Failure to notify the Company promptly or to allow inspection may affect the assessment of the claim.
15. Subcontracting
The Company may, where necessary, subcontract part or all of the Services to another suitably qualified provider. Where subcontractors are used, the Company will remain responsible for the overall performance of the Services to the Client, subject to these Terms and Conditions.
16. Privacy and Data
The Company will collect and use personal information provided by the Client, such as names, addresses, and contact details, only as necessary to arrange and deliver the Services, manage bookings, process payments, and handle queries or complaints.
The Company will take reasonable steps to keep personal information secure and will not sell or misuse the Clients data.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach. No rights of third parties are created under these Terms and Conditions.
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to the Services for that booking.
