Privacy Policy
Man with Van Cranham Privacy Policy
This Privacy Policy explains how Man with Van Cranham collects, uses, stores, and protects personal data about customers and prospective customers in the Cranham area. It also explains your rights under data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Cranham customers and individuals who make enquiries or use our services in the Cranham area.
Who We Are
Man with Van Cranham is a removals and transport service operating in the Cranham area. In relation to the personal data we collect, we act as the data controller. This means we decide how and why your personal data is collected and used when you contact us, request a quote, make a booking, or use our services.
Personal Data We Collect
We may collect and process the following categories of personal data when you interact with us as a customer or prospective customer:
Identification and contact details, such as your name, address, pick-up and drop-off locations, and any additional addresses relevant to the service.
Communication details, such as your preferred contact method and the content of any messages or enquiries you send us.
Service and booking information, such as details of the service requested, dates and times of bookings, access details for properties, special instructions, and any associated notes needed to complete the job.
Payment and transaction data, such as records of services provided, prices, payment status, and transaction history. We do not store full payment card details; where card payments are used, these are processed securely by external payment processors.
Technical and usage information, where applicable, such as basic information generated when you visit our website, including device type, approximate location, and pages viewed. This may be collected using cookies or similar technologies if you consent to their use.
How We Collect Your Data
We collect personal data directly from you when you contact us to request information, ask for a quote, make a booking, or communicate with us about a job. This may be done by phone, online contact forms, messaging services, or in person.
We may also collect limited data indirectly, for example, if another person books our service on your behalf and provides your contact details and address so that we can carry out the booking. In such cases, we rely on that person to confirm that they are entitled to share your information with us.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so under data protection law. Man with Van Cranham relies on the following lawful bases:
Performance of a contract: We process your data when it is necessary to prepare a quote, respond to an enquiry, make or manage a booking, and provide the services you have requested.
Legitimate interests: We may process your data for our legitimate business interests, such as improving our services, managing our relationship with you, handling customer service issues, and maintaining accurate records, provided that these interests are not overridden by your rights.
Legal obligations: We process data where it is necessary to comply with legal and regulatory obligations, such as accounting, tax records, and responding to lawful requests from authorities.
Consent: In certain limited cases, we may rely on your consent, for example, if we use optional cookies or send you specific types of marketing communications that require consent. When we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data to provide and manage our services in the Cranham area and to support our business operations. This includes the following purposes:
Responding to enquiries and providing quotes for removal or transport services.
Creating and managing bookings, including arranging dates, times, and locations for collection and delivery.
Carrying out removal and transport services and ensuring that our team can access the correct addresses and complete the agreed work.
Managing billing, payments, invoicing, and record-keeping.
Communicating with you before, during, and after the service in order to confirm details, manage changes, handle feedback, or resolve issues.
Improving our services, for example, by reviewing anonymised or aggregated information on how customers use our services.
Complying with legal, regulatory, and insurance requirements, including maintaining accurate business and tax records.
Data Retention
We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy and to meet legal, regulatory, and accounting requirements.
In general, customer and booking records are kept for a period required for tax, accounting, and contractual purposes. The specific retention period may vary depending on the nature of the data, the type of service provided, and our legal obligations.
Where we no longer need your personal data, we will securely delete or anonymise it so that it can no longer be linked back to you.
Data Processors and Third Parties
Man with Van Cranham may share your personal data with selected third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes set out in this Privacy Policy.
Examples of data processors we may use include payment processing providers, companies that provide business administration or accounting tools, secure cloud storage or hosting providers, and communication service providers that help us send necessary messages to you.
We take steps to ensure that any processors who handle personal data on our behalf provide appropriate technical and organisational measures to protect your information in line with data protection laws. We do not sell your personal data to third parties.
International Transfers
Where any of our service providers or their systems are located outside the United Kingdom, we will only transfer personal data where appropriate safeguards are in place. This may include the use of standard contractual clauses or other recognised mechanisms that ensure an equivalent level of protection for your data.
How We Protect Your Data
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
Measures may include secure storage, restricted access to records, password protection, and limiting data access only to those staff or contractors who need it to perform their duties. While we aim to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Cranham customers and individuals whose data we process in the Cranham area, subject to certain legal limitations and conditions.
Right of access: You can request confirmation of whether we hold personal data about you and, if so, request a copy of that data.
Right to rectification: You can ask us to correct or update any personal data that is inaccurate or incomplete.
Right to erasure: In some circumstances, you can request that we delete your personal data, for example, where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to continue to hold it.
Right to restriction of processing: You can ask us to restrict how we use your data in certain situations, such as while we are considering a request from you to correct or delete your data.
Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your data in a structured, commonly used, and machine-readable format and to ask us to transfer it to another organisation.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our legal basis. We will consider your objection and stop processing unless we have compelling legitimate grounds to continue or a legal obligation to do so.
Right to withdraw consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.
You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed.
Children
Our services are intended for adults and businesses. We do not knowingly collect personal data relating to children. If you believe that we have collected personal data about a child, please contact us so that we can remove the information where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
