Terms and Conditions for Man With Van Cranham

These Terms and Conditions set out the basis on which Man With Van Cranham provides moving, transport, and related services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms in full. If any part of these terms is not acceptable, the customer should not confirm a reservation or permit the service to begin.

The terms apply to all forms of service supplied under the name Man With Van Cranham, including domestic moves, single-item transport, collection and delivery work, loading assistance, and other agreed van-based services. They are intended to create a clear understanding of each party’s responsibilities, including the scope of work, charges, cancellation rights, and legal limitations.

In these terms, “customer” means the individual or business requesting the service, “service provider” means the van and moving operator, and “goods” means any items, furniture, boxes, materials, waste, or other property being moved or handled. References to “writing” include email and any other durable electronic record unless the context requires otherwise.

Booking Process

A booking with Man With Van Cranham is normally made after the customer provides details of the collection point, delivery point, access conditions, the size and nature of the load, preferred date and time, and any special requirements. Quotations are based on the information supplied at the time of enquiry. If the information later changes, the quotation may be revised accordingly.

The booking is not confirmed until the customer accepts the quote and any deposit or prepayment requested has been received, where applicable. The service provider may refuse or withdraw a quote if the work appears unsafe, unlawful, impractical, or materially different from the original description. Any estimate of duration, vehicle size, or crew size is provided in good faith but may be adjusted where circumstances require.

The customer must ensure that all key details are accurate before the booking is confirmed. This includes access restrictions, parking limitations, item dimensions, staircases, lift availability, and any fragile, valuable, hazardous, or unusually heavy items. If extra manpower, equipment, or time is needed because of inaccurate information, additional charges may apply.

Payments

Payment terms will be agreed at the time of booking. Unless stated otherwise, charges are based on the quoted rate, including any applicable waiting time, additional labour, parking fees, congestion or access costs, and other agreed extras. The customer agrees to pay all amounts due in full and on time. Man With Van Cranham may require a deposit, full prepayment, or payment on completion, depending on the nature of the job.

Unless otherwise agreed, invoices are payable immediately on completion of the service. Where payment is late, the service provider may charge reasonable recovery costs and interest to the extent permitted by law. Prices are generally quoted in pounds sterling and may be subject to VAT where applicable. Any additional work requested by the customer during the job may be charged separately.

The customer is responsible for ensuring that sufficient funds are available and that any card, bank transfer, or cash payment method used is valid and authorised. The service provider is not responsible for bank fees, exchange rate differences, or charges imposed by third-party payment processors. Any dispute about a charge should be raised promptly and supported by clear details.

Cancellations and Changes

If the customer wishes to cancel or reschedule a booking, notice should be given as soon as possible. Cancellation charges may apply depending on how much notice is provided, whether staff or vehicle time has been reserved, and whether any preparatory work has already been carried out. The closer the cancellation is to the agreed service time, the more likely a fee will be charged.

If the customer is not ready at the agreed time, or if access is not available and the job cannot proceed, this may be treated as a late cancellation or a failed attendance. In such cases, the service provider may charge for travel, waiting time, fuel, labour, and any other reasonable losses incurred. Any rescheduled booking will remain subject to availability.

The service provider may also cancel or postpone a booking due to vehicle breakdown, staff illness, unsafe conditions, severe weather, legal restrictions, or any event beyond reasonable control. In those circumstances, the provider will try to give notice as early as possible and may offer an alternative time if practical. The provider will not be liable for losses caused by a cancellation made for legitimate operational or safety reasons.

Customer Responsibilities

The customer must ensure that items are properly packed, secured, labelled where appropriate, and ready for loading at the agreed time, unless packing has been specifically included in the service. The customer must remove cash, jewellery, passports, keys, confidential papers, and other personal valuables before the move begins. The service provider is not required to check every item for contents.

The customer must obtain any necessary permits, building permissions, parking arrangements, or access approvals unless the parties have agreed otherwise in writing. The customer must also inform the service provider in advance of any item that is fragile, dangerous, oversized, high-value, or likely to require specialist handling. Failure to disclose such information may result in refusal of carriage or additional charges.

Liability

Man With Van Cranham will take reasonable care when handling goods, but liability is limited to the extent permitted by UK law. The service provider is not liable for loss or damage caused by ordinary wear and tear, inherent vice, poor packing, pre-existing defects, or the customer’s own acts or omissions. The customer remains responsible for the condition of items that were fragile, already damaged, or inadequately protected before loading.

The service provider is not responsible for indirect or consequential losses, including loss of profit, missed appointments, business interruption, or emotional distress, except where liability cannot lawfully be excluded. Where the service provider is found legally responsible for loss or damage, any compensation will normally be limited to the direct loss proved by the customer and may be capped at a reasonable amount related to the value of the service.

Claims for damage or loss should be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the job. The customer should retain packaging, photographs, and relevant evidence. No claim will automatically be accepted simply because items were moved by the service provider. The burden is on the customer to show that the provider caused the loss through negligence or breach of contract.

Waste Regulations

Where the service includes removal, collection, or disposal of waste, the customer must only present waste that may lawfully be handled and transported. The customer must not ask the service provider to remove hazardous waste, clinical waste, asbestos, chemicals, pressurised containers, or other controlled materials unless this has been expressly agreed and can be lawfully arranged. The customer is responsible for describing the waste accurately.

All waste handling will be carried out in accordance with applicable UK waste laws and regulations. Where required, the service provider will use licensed waste facilities and may keep records, notes, or transfer information as evidence of lawful disposal. If the customer misdescribes waste or asks for disposal that would breach the law, the service provider may refuse the work and charge any reasonable costs already incurred.

The customer acknowledges that waste deposited for collection remains their responsibility until lawfully transferred. Any items that are not waste, are contaminated, or contain personal data should be separated beforehand. The service provider may refuse mixed or contaminated loads if they create legal, safety, or environmental risks. Man With Van Cranham does not provide illegal dumping, fly-tipping, or unlicensed disposal services.

Access, Delays, and Site Conditions

The customer must ensure that the collection and delivery locations are reasonably safe and accessible for the vehicle and crew. If the property has narrow entrances, restricted roads, low bridges, limited parking, or other access difficulties, these must be disclosed before the booking. The service provider may decline to enter any site that appears unsafe or unlawful.

Waiting time caused by the customer, third parties, or access problems may be charged at the applicable rate. If the vehicle cannot park close enough to complete the job efficiently, additional labour or time may be required. The service provider will use reasonable judgement, but decisions relating to safety, loading method, and route choice are ultimately made by the driver or crew leader.

Insurance

Where appropriate, the service provider may hold motor insurance and public liability insurance, and may also maintain goods-in-transit cover if stated in the service description or quotation. However, insurance cover is subject to its own policy terms, exclusions, and limits. The existence of insurance does not extend liability beyond these Terms and Conditions or beyond what the policy allows.

The customer should consider arranging their own insurance for high-value goods, specialist equipment, antiques, or items with unusual replacement costs. Unless otherwise agreed in writing, the customer confirms that any goods handed over for transport are adequately insured by them or that they accept the risk not covered by the service provider’s policy. Receipts, valuations, or inventories may be requested before certain items are carried.

Prohibited Items and Conduct

The service provider may refuse to carry illegal goods, stolen property, dangerous substances, live animals, firearms, items requiring special licences, or anything that would breach law or policy conditions. The customer must not ask the crew to act unlawfully, exceed safe lifting limits, or work in abusive, discriminatory, or threatening conditions. The provider may stop work immediately if staff safety is at risk.

Force Majeure

The service provider will not be liable for delay or failure to perform where the cause is outside reasonable control, including traffic disruption, road closures, extreme weather, accidents, strikes, fire, flood, acts of government, utility failure, or other unavoidable events. In such cases, the provider may suspend, rearrange, or cancel the service without penalty.

Complaints and Disputes

If the customer has a complaint, it should be raised promptly and with sufficient detail to allow investigation. The parties should first try to resolve the matter informally and in good faith. If agreement cannot be reached, the parties may consider mediation or another alternative dispute resolution method before beginning court proceedings, where appropriate.

Data and Privacy

Any personal data collected in connection with a booking will be used only for legitimate business purposes such as quoting, scheduling, invoicing, record keeping, and handling queries or claims. Data will be handled in accordance with applicable UK data protection law. The customer should avoid sharing unnecessary sensitive information unless it is relevant to the service.

Changes to Terms

The service provider may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will apply to that booking unless a later change is required by law or expressly agreed by both parties in writing.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory legal rules require otherwise. If any clause is found invalid or unenforceable, the remaining provisions will continue in effect.

The customer confirms that they have read and understood these terms before proceeding with a booking for Man With Van Cranham. By instructing the service, they accept that the terms form part of the contract between the parties and apply to all agreed work unless specifically varied in writing.